Cancellation & Refund Policy

Effective Date: [Insert Date]

This Cancellation & Refund Policy outlines how cancellations and refunds are handled for services booked through EasyHome.

1. Customer Cancellations

• Cancellations made more than 12 hours before the scheduled service time are eligible for a full refund.
• Cancellations made within 12 hours of the service time may incur a cancellation fee of up to 30% of the service cost.

2. Provider Cancellations

• Providers must avoid last-minute cancellations. Frequent cancellations may result in account suspension or removal.
• If a Provider cancels a confirmed booking, the customer will be fully refunded, and the Provider will not receive payment.

3. Refund Process

Refunds will be processed to the original payment method within 5–10 working days after approval. EasyHome reserves the right to investigate and verify cancellation reasons before issuing a refund.

4. Disputes

If there is a dispute between a customer and a provider regarding service quality, EasyHome may mediate and determine an appropriate resolution, which may include a partial refund, full refund, or no refund.

5. No Show Policy

• If the customer is not present or unreachable at the scheduled time, the provider may mark the job as a "No Show" and be eligible for a partial payout.
• If the provider does not arrive or fails to complete the service, the customer will receive a full refund.

6. Changes to the Policy

EasyHome may update this policy as necessary. All users will be notified of significant changes through the app or email.

By using the EasyHome platform, you agree to this Cancellation & Refund Policy.