EasyHome Terms and Conditions

Effective Date: July 23, 2025
Last Updated: July 23, 2025

Welcome to EasyHome! These Terms and Conditions ("Terms") govern your use of our platform, website, mobile application, and all related services (collectively referred to as “EasyHome” or the “Platform”). By using EasyHome, you agree to these Terms. If you do not agree, please do not use the Platform.

1. Introduction

EasyHome is a digital platform that connects individuals seeking household services ("Customers") with independent service providers ("Providers"). EasyHome acts as a facilitator and not as an employer or contractor.

2. User Eligibility

• Be at least 18 years old.
• Reside in South Africa.
• Provide accurate and complete information during registration.
• Agree to comply with all applicable laws, including the Consumer Protection Act and POPIA.

3. Account Registration

• Users must register an account to access EasyHome services.
• You are responsible for safeguarding your login credentials.
• You must notify us immediately of any unauthorised use of your account.

4. Services and Bookings

• Customers can browse, request, and book services through the app.
• A booking is confirmed once a Provider accepts the request.
• Providers are responsible for arriving on time and delivering the service professionally.
• Customers agree to provide access and a safe environment for services to be rendered.

5. Cancellations and Refunds

Customers:

• You may cancel a booking up to 3 hours before the scheduled time without penalty.
• Late cancellations may incur a fee or partial charge.

Providers:

• Repeated last-minute cancellations may result in suspension or removal from the platform.

Disputes:

• Disputes must be reported within 24 hours after the service ends.
• EasyHome will investigate and resolve in accordance with our Refund and Dispute Policy.

6. Payments

• All payments are processed securely via our integrated payment partner (PayFast).
• Customers agree to pay the amount displayed upon booking.
• EasyHome deducts a service fee from Provider earnings before payout.
• Providers may request withdrawals, which are processed within 2 business days.

7. User Conduct

• Treat all users respectfully.
• Do not engage in harassment, abuse, or illegal activity.
• Do not bypass or attempt to circumvent the EasyHome payment system.
• Do not impersonate or misrepresent your identity.

8. Platform Use and Restrictions

• You may not copy, scrape, or misuse any part of the Platform.
• You may not interfere with the security, performance, or integrity of the system.
• You may not use the platform for any unlawful purpose.

9. Liability Disclaimer

EasyHome does not employ or control Providers. While we perform reasonable screening, we do not guarantee:

• The quality, safety, or legality of services;
• The reliability or identity of users.

To the fullest extent allowed by South African law, EasyHome is not liable for:

• Losses, injuries, damages, or claims resulting from services rendered or not rendered.
• Any indirect or consequential loss.

10. Data Protection and POPIA Compliance

• We are committed to protecting your personal data under the Protection of Personal Information Act (POPIA).
• We collect only necessary data to provide our services.
• Your data will not be sold or shared without your consent.
• You have the right to access, correct, or delete your personal data.

View our Privacy Policy for more details.

11. Intellectual Property

All trademarks, logos, app content, and designs remain the property of EasyHome or its licensors. Users may not reproduce or redistribute any materials without written consent.

12. Termination

• We may suspend or terminate your account if you breach these Terms, misuse the platform, or engage in fraud or illegal activity.
• You may delete your account at any time via the app.

13. Amendments

EasyHome may modify these Terms at any time. Updated Terms will be posted on the platform. Continued use of the platform indicates your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any legal disputes shall be resolved in the jurisdiction of the courts of Gauteng Province.

15. Contact Information

If you have any questions or concerns about these Terms, please contact:

16. Related Policies and Agreements

• Privacy Policy
• Provider Agreement
• Cancellation & Refund Policy
• Earnings & Tax Disclaimer

📧 Email: [email protected]
📞 Phone: +27 60 266 9889
📍 Address: 1 Eglin Road, Sunninghill, Sandton, South Africa